Refund policy
Refund policy – 90-Day Money-Back Guarantee
We want you to love your Relivo. You have 90 days from the day your order is delivered to try it at home.
How to start a return
Email us at contact@getmendable.shop or use our contact page within 90 days of delivery, with your order number and the reason for your return. We will reply with return instructions and the return address. Items sent back without first requesting a return cannot be accepted.
Conditions
- Return the device with its accessories (USB-C cable, straps and any extension strap included).
- Please keep your order number or proof of purchase.
- For multi-packs (Duo or Trio), you can return all or part of your order; the refund is calculated on the price actually paid per unit.
Refunds
Once we receive and check your return, we will confirm by email. Approved refunds are issued to your original payment method within 5–10 business days — no store credit. Your bank or card issuer may take a few extra days to post the refund.
Damaged, defective or wrong items
Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with a photo, and we will send a replacement at no cost.
Replacement warranty
If your Relivo stops working under normal use, we replace it free of charge:
- Relivo Shoulder Triple Therapy Wrap and Relivo Knee Triple Therapy Wrap: 2 years from delivery.
- Relivo Hip Restore: 1 year from delivery.
The warranty does not cover damage caused by misuse, accidents or unauthorised repairs. This guarantee and warranty are in addition to your statutory consumer rights in your country.
Questions
Contact us at contact@getmendable.shop. We reply within 24 hours on business days.