Shipping policy

Shipping policy

Every Relivo order ships free, with full tracking.

Where we ship

We currently ship to the United States, Canada, Australia and New Zealand. Prices are shown in your local currency (USD, CAD, AUD or NZD) and the price you see is the price you pay at checkout.

Processing time

Orders are processed within 24–48 hours (business days). You will receive a confirmation email when your order is placed and a shipping email with your tracking number once it leaves our warehouse.

Delivery time

Delivery takes 7–14 business days after dispatch. During peak periods (such as Black Friday and the holiday season) or because of carrier or customs delays, delivery may occasionally take a little longer.

Duties and taxes

Prices shown on our store do not include taxes. Depending on your country, local import duties or taxes may apply on delivery and are the responsibility of the customer.

Tracking and delivery issues

You can follow your parcel with the tracking link in your shipping email. If your tracking has not updated for 7 days, if your parcel is lost, or if it arrives damaged, email us at contact@getmendable.shop with your order number and we will make it right.

Address changes

Please double-check your shipping address at checkout. If you need to change it, contact us as soon as possible — we can update it as long as the order has not shipped yet.